21 November 2017

Dear Ngoc

I am just writing to express our appreciation of your company on our recent trip to Vietnam and Cambodia. We came to you with a recommendation from our son who travelled with you last year and we found that his enthusiasm was well founded. There were three things that you had got absolutely right and made our trip so enjoyable.

  1. Reliability.

The guides were clear about the time of our next pick up and they always turned up a few minutes early and were never late. This is particularly important if we had to go to the airport to catch a flight and takes all the stress out of travel.

  1. Language and information.

All the guides in both countries spoke excellent English and gave us the information that we needed without giving too much. They gave us plenty of time to look around and we never felt pressurised to move on. All of them were very personable and willing to answer any question.

  1. Planning of trip.

We appreciated the effort you made to arrange our trip to cover the places that we wanted to see. The trip was well organised so that we felt we had time to enjoy the different places rather than rushing from one to another. All the hotels were excellent being well appointed in a good place within the town. All of them provided good service - particularly La Siesta in Hanoi.

I need to emphasise that we were absolutely delighted with your company and would recommend you to friends without reservation.

Best wishes

David

28 July, 2017

Dear Vidotour, 

We have just returned from our holiday in Vietnam and wanted to say a huge thank you for putting together such a fantastic itinerary for us. We loved it! We were thrilled with Vietnam as a holiday destination - it was so interesting from a cultural and historic perspective, the people were friendly and the food was delicious. 

We felt very safe throughout the trip, and enjoyed the services Vidotour, who were excellent. All the guides were knowledgeable, informative and spoke good English,  the transport vehicles were good quality and clean, and the drivers were reliable and safe. 

-Andrew & Elizabeth S.

31 May, 2017

Dear Vidotour,

I have just spent two amazing weeks, along with my husband, in Vietnam where we were looked after extremely ably and well by your company. I could not fault either driver who were courteous and helpful throughout and the driving of both was exceptional. The condition of the vehicles throughout was excellent. We were extremely happy with the standard of the hotels. The meals we had and the restaurant recommendations from your guides were all very good. We loved the itinerary and enjoyed every moment of the trip. Our guide in the north was professional an attentive throughout, as well as friendly and informative. Our guide in Hue and My Son was friendly, enthusiastic, informative and was particularly helpful and professional when I had to have my eye checked at the hospital - thankfully a false alarm. We were also completely happy with the two transfers to the airport. Thanks for helping to give us a memorable holiday. 

-Rhian & David M.

30 April, 2017

Dear Vidotour, 

We did a tour of Vietnam with your company earlier this month and I've got to tell you how great it was. Your guides and drivers were brilliant. I'd just like to say the guide in Da Nang and Hue and the driver were exceptional and two lovely guys. The driver even bought us a gift which we thought was a lovely gesture. All of them are a credit to your company and due to them I'm sure you'll be seeing us again in the not too distant future. 

Thanks again. 

-Paul & Judith J.

14 November, 2016

Dear Vidotour,

My husband and I just finished a wonderful three-day tour in Luang Prabang, Laos with one of your guides. We arrived Laos feeling a bit tired from all the touring we had done previously, and he did a fine job of modifying our schedule and meeting all of our needs. Not only was he very kind, knowledgeable and interesting, but his history of being a monk for over 30 years added an extremely enriching dimension to our visit. Unfortunately, I lost my survey, but did not want our visit to go unaccounted for, as he was an excellent guide. He received top ratings in all categories and we would definitely book with him again in the future. The driver was also excellent. Please let me know that you received this so that I can be assured that he gets an excellent review. Many thanks.

-Stephanie C.

16 August, 2016

Dear Vidotour,

Sorry it has taken until now to write a testimonial. This year was my second visit to Vietnam and the second time touring with Nguyen Van Chuong as my tour guide. On both occasions he has been a pleasure to tour with; very knowledgeable, speaks excellent English, a great pleasure to be with and very good company as this time I was touring privately. You are very lucky to have someone like him. I will be returning again probably in 2018 when I hope to have the pleasure of having him as my tour guide again. I would also like to praise you on your excellent service and care and would recommend Vidotour to anyone coming to Vietnam. When I return I hope to go to Myanmar, Luang Prabang, cruise the Irrawaddy River, as well as visit Phu Quoc and Mui Ne. 

-Caroline M.

14 June, 2016

Dear Vidotour,

We've just returned from our honeymoon to Vietnam and wanted to write an official acknowledgement of how fantastic Phan Thanh Bac, from your Hanoi office is.

We spent the first half of our stay in the northern part of the country and Bac was our guide for this whole period. He was not only professional, he was friendly and accommodating throughout. He has a wealth of knowledge and shared this with us during our trips and journeys, much of which we'd not have learnt without him. He went out of his way to ensure we had a great time and I know our stay would never have been as good as it was without him by our side. Our driver, Mr. Huy, was also great and we felt safe in their hands despite your crazy road systems.

We will highly, highly recommend Bac to any of our friends and family thinking of visiting your amazing country, we feel like we've made a lifelong friend and sure hope we're able to visit again in the future.

Kind regards,

-Caroline & Mads L.

9 June, 2016

Dear Vidotour,

We thought it important to email you regarding our guide Le Thanh Son. Son has been our guide for the last three days, he met us at Hue and left us in Hoi An. During our time with Son we could not have been happier to have such a kind, well mannered, polite and very helpful guide. His local knowledge was invaluable and his commentary along the way made it such a pleasure to be in your country. He was willing to go "the extra mile" to make our trip a better one. His English was easy to understand and we felt safe and very lucky to have him with us. We do not know what we would have done without him and our driver.

Please pass on our feedback to your company so they know what a valuable employee he is. He is a credit to your company and we wish him all the best for the future and we will tell all our family and friends about him and your company should they wish to come to Vietnam.

Regards,

-Angela Marie P. & Edward M.

8 April, 2016

Dear Vidotour,

I am Jeremy C, and we traveled to Vietnam arriving on the 26th of February, 2016.

We were collected from the airport and had as a guide a gentleman called My (I am unsure if this is the correct spelling!)

I just wanted to let you know what a fantastic guide and person he is. He had a very good knowledge of everything that we saw, spoke exceptionally good English, and did everything and more that you would have expected of a guide.

All too often people are ready to complain but not quick to praise.

He helped to make us have one of the best holidays we have ever had. Thank you.

Kind regards,

-Jeremy C.

20 March, 2016

Dear Vidotour,

Just wanted to say that your tour guides were fantastic. Just home after three weeks in Vietnam .

Tangey in Siem Reap was outstanding, and Tien Tu and Lan in Hue Hanoi and Ho Chi Minh were all excellent in their own ways. We just wanted to tell you.

- Elaine F.