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All correspondences concerning reservations and bookings are handled at the Head Office in Ho Chi Minh City, Vietnam.

HO CHI MINH CITY (HEAD OFFICE)

145 Nam Ky Khoi Nghia St, District 3, HCM City, Vietnam

Tel: +84 (0)28 3933 0457

Email: info@vidotour.com

Website: vidotour.com

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Get in Contact with Us

Starting with a small tour office with a handful of team members in 1990, Vidotour soon made its way into the international market and became a leading DMC in Vietnam, creating a premise for the birth of Vidogroup. Reflecting on the journey we have made, we take pride in our achievements which motivates us to continually work toward our further goals.

Vision

At a time when Vietnam had just opened its door, it was extremely difficult to start a privately-owned travel business. It was even more challenging to make the Vidotour brand known to the outside world. Under the versatile leadership of Ms. Nguyen Tuyet Mai, the Vidotour boat many a time sailed the rough seas to success. Hard-earned success reserved no ground for complacency. The company continued to expand its investment in F&B, transportation, ticketing, domestic travel, outbound travel, and real estate.

Mission

It is a great pleasure and privilege for us to serve travelers from all over the world, among whom are distinguished world leaders, famous artists, and successful business people. Without the continued support of our local and overseas partners, the vision we have would forever remain in our hearts and minds.

Present in most major cities of Indochina countries, Vidotour has been making continual growth. While making business results a top priority, We work toward the highest customer satisfaction, which only matters once our team members and people around us live a happy life in a healthy environment.

Our Goals

Building its unique corporate culture

the company put great focus on building its unique corporate culture and creating a friendly and professional working environment. This scheme helps attract a significant number of talents aboard.

Contributing to the community, Environmental

Besides, Vidotour always shows a keen interest in contributing to the community which is coupled with its endeavor to raise the awareness of environmental protection within the company and the local community. Corporate social responsibility has long been a guide in our business planning and operation.

Digital transformation, Sustainable growth

Toward our ambitious business goals ahead, we put great focus on improving our work performance and quality. Our efforts ultimately surround building an ethical business and driving sustainable growth for our business partners and for society as a whole.

Company Profile

VIDOTOUR has always emphasized the need for employees’ professional development, especially through training and education. VIDOTOUR encourages and helps its employees to attend MBA programs, general management, financial, tourism industry and language courses. As a responsible tour operator, VIDOTOUR has also made a strong commitment to contributing to the development of its destinations. We endeavour to design our tour programs and conduct them to benefit both our clients and the local communities. Over the years, we have been involved in various charitable activities to help the needy and underprivileged people. These activities include:

•Granting a scholarship to a Vietnamese pianist, Mr. Nguyen Hong Minh, to study for a Master's Degree at the Royal Academy of Music, London.
•Giving financial aid to the Nguyen Dinh Chieu School, a charitable school for the blind in Hanoi.
•Facilitating key employees to participate in the executive training courses at the Hanoi School of Business in conjunction with Dartmouth College's Amos Tuck School of Business.
•Taking part in various activities to raise funds for Vietnamese handicapped children.
•Building a new kindergarten in Hoa Lu, Ninh Binh in northern Vietnam.
•Sponsoring the construction of additional classrooms at Cam Ha kindergarten in Tra Que, Hoi An.
•Paying numerous charitable visits to help alleviate the grief of orphans and poor children.
•Helping victims of natural disasters and mishaps.

VIDOTOUR has contributed to the development of the nations of Indochina and will continue to do so for many years to come.

VIDOTOUR was one of the first private Vietnamese companies to offer inbound tour services in Vietnam. In 1990, the company opened small representative offices in Hanoi and Ho Chi Minh City.

By the end of 1993 VIDOTOUR had grown with 25 staff members and had moved into new offices. 1993 also saw the opening of VIDOTOUR Hue office, with a staff of two.

In 1995, VIDOTOUR created its travel insurance division, which provided the country's best medical evacuation and emergency services. In 1996 VIDOTOUR acquired Samifana Indochina, a highly respected destination management company covering Vietnam, Laos and Cambodia. VIDOTOUR became VIDOTOUR Indochina Travel, expanding its services to Laos and Cambodia.

Vidogroup continued to achieve significant success and was honored as one of Vietnam’s Top Ten Tour Operators by the Vietnam Tourism Association for three consecutive years. Viantour started its operation with a view to targeting new markets.

VIDOTOUR opened two new offices in Phnom Penh and Siem Reap, raising the total number of staff members to over 100 full-time employees.

VIDOTOUR obtained its International Travel License. Key members of VIDOTOUR’s management team graduated in International Executive Development Programmes in the U.S.A. at the University of California Riverside and the Amos Tuck School of Business Administration at Dartmouth College.

The representative office in Phan Thiet was opened in June 2004, enabling the company to further expand its presence at all the main gateways and destinations in Indochina. At the same time, VIDOTOUR's ranks continued to grow to nearly 150 full-time staff members.

From May 18th – 22nd 2005, VIDOTOUR celebrated its 15th Anniversary. The entire staff and management team gathered in the ancient town of Hoi An to participate in games, festivities, activities and competitions. Founded by just two people, VIDOTOUR now had more than 160 staff members throughout Vietnam and Cambodia.

VIDOTOUR continues to create new and innovative itineraries to match the needs and aspirations of clients. In 2006 we introduced a wide range of Cambodian programs to reflect the growing interest in this destination as well as increasing our profile in the MICE and incentive market.

VIDOTOUR management and staff strive to search for unique and interesting itineraries in Indochina to provide our partners with more alternatives that suit the ever-increasing demand. Our MICE and incentive market share has continued to broaden thanks to our efforts to develop exclusive programs and to attend to every detail. More importantly, our communications with our friends and partners have been fostered better than ever which has resulted in more efficiency.

The Company celebrated its 18th anniversary and for the second consecutive year VIDOTOUR was honoured as Vietnam Top Ten Tour Operator by the Vietnam Tourism Association. Additionally, also for the second consecutive year, it became the first Vietnamese incoming agency to fulfill the criteria for the TINTKO Independent Tour Guide Quality Seal.

For the third consecutive year, 2008 saw VIDOTOUR honoured as one of Vietnam’s Top Ten Tour Operators by the Vietnam Tourism Association. The total number of employees increased to 246.

A difficult year for the travel industry worldwide. However, VIDOTOUR emerged unscathed and continued to develop and add products to meet the need of discerning travelers.

VIDOTOUR opened a new office in Vientiane, Laos, raising the total number of employees to 263. VIDOTOUR was honoured to be listed among the Top Ten Tour Operators 2011 in Ho Chi Minh City.

VIDOTOUR continued to fulfill our social responsibilities through various charitable activities. Besides, we offered responsible travel products that enable travelers to partake in local community activities. VIDOTOUR is among the most active supporters of the Understanding the Heart Foundation, which raises funds to help the underprivileged suffering heart diseases.

VIDOTOUR is recognized as the leader in providing inbound travel services in Vietnam, Laos and Cambodia, Myanmar, and Thailand

For more than two decades, VIDOTOUR has custom-designed itineraries for tour operators, travel agencies and individual travelers.

VIDOTOUR now handles inbound travel services for over 300 companies worldwide.

Here are just some of the reasons why the world's best travel agencies, wholesalers, incentive planners and tour operators choose VIDOTOUR as their partner in Vietnam, Laos, Cambodia, Myanmar, and Thailand:

-We guarantee a 24-hour response time for all inquiries.
-Senior staff members are on call 24 hours a day, seven days a week to resolve any problem or emergency that may arise.
-We monitor customer satisfaction through the use of comprehensive customer questionnaires.
-We constantly update our destinations and activities based on new attractions, customer feedback and client recommendations.
-We produce an annual brochure and CD-ROM featuring a full range of itineraries, country information, high-resolution photo gallery and sales tips.
-We provide professional and helpful tour guides that speak English, French, German, Spanish, Japanese and Italian fluently, making our trips much more enjoyable.
-We provide customized tours and tariffs to suit the specific needs of our partners.
-We publish quarterly newsletters and monthly e-news providing up-to-date information on the rapidly changing travel scene in Vietnam, Laos, Cambodia, Myanmar, and Thailand.
-We provide full support to our partners, including in-house training, familiarization trips, email news updates, and visits by our marketing and front-line staff to client offices and trade events around the world.
-We operate fully staffed offices in Ho Chi Minh City, Hanoi, Hue, Da Nang, Phan Thiet, Phnom Penh, Siem Reap and Vientiane.

Piratebay

SIEM REAP

No. 153, Street 6 (Airport Road) Sangkat Svay Dangkom, Khan Siem Reap, Siem Reap, Cambodia

Tel:+855 (0)63 963 686

Email:vidotour.rep@online.com.kh

Piratebay

VIENTIANE

1st Floor of AIS Asia Building, Samsenthai Road, Ban Anou, Chanthabouly District, Vientiane, Laos

Tel:+ 856 (0)21 241 989

Email:info@vidotourlaos.com

VIDOTOUR is recognized as the leader in providing inbound travel services in Vietnam, Laos and Cambodia, Myanmar, and Thailand

For more than two decades, VIDOTOUR has custom-designed itineraries for tour operators, travel agencies and individual travelers.

VIDOTOUR now handles inbound travel services for over 300 companies worldwide.

Deposits are required for group business in which total outstanding amount exceeds US$10,000. A deposit of 50% should be made not less than 14 working days prior to guests’ arrival. Flight tickets must be paid in accordance with regulations of the airlines. Any hotel deposit requirements will be advised on a case by case basis. Cancellation fees will be charged for issued flight tickets, issued visas and according to hotel policies. Otherwise cancellations will be charged according to the following schedule.

Days prior to pax arrival Cancellation charge:

More than 30 daysNo Charge
15 - 30 days10%
7 - 14 days30%
4 - 6 days50%
Less than 4 days100%

Full settlement should be received no later than 14 working days prior to guest's arrival. This payment should be processed by telegraphic transfer. Please contact Vidotour for details

Vidotour People

Nguyen Tuyet Mai

President & CEO

Mai founded Vidotour in 1990 and was a pioneer in promoting international-standard tourism services in Vietnam.

She studied Finance and Economics at the University of Ho Chi Minh City and later added qualification in tourism management. She also attended an International Executive Development Program for Vietnamese Managers at Dartmouth College's Amos Tuck School of Business in the United States. She has traveled extensively throughout North America, Europe, and Asia, attending travel conferences and cementing partnerships with the world's leading tour operators, travel agencies, and wholesalers.

Duong Kim Dung

Vice President

Dung has been with the company since its inception in 1990. She acts as Vidotour's liaison with Vietnamese government offices, manages the company's cash flow, and oversees the company's human resources. She completed a 4-month International Executive Development Program (IEDP) at the University of California, Riverside in June 2003. She currently holds the position of Vice President.

Nguyen Thien Phuc

Director of Product

Phuc has been involved in the travel industry since 1992, during which he has gained a comprehensive understanding of the cultures and customs of our clients’ countries, in part due to his extensive travel. With a sound knowledge of tour programs in Indochina, Phuc is the ideal choice to lead the Product Department and manage both Vidotour own products and those specially tailored to your requirements. A keen linguist, Phuc is fluent in both English and French.

Doan Van Tuan

Director of Operation

Tuan joined Vidotour Ho Chi Minh City Office in early 2006 after working for over 7 years in the field as an Operations Manager. Equipped with a B.A. degree, open-mindedness, and a sociable personality, Tuan quickly establishes and maintains a good relationship with all suppliers and hotels, and colleagues in the head office. His diploma in Communications and Negotiation Skills issued by Kent College, Australia greatly help him complete his assignments. Currently, he is responsible for contracting activities at our head office and the main contact for daily tour operations in the southern part of Vietnam. Tuan was recently appointed as Director of Operations.

Nguyen Xuan Ky

Hue Branch office Manager

Ky trained as a teacher at Hue University before becoming a full-time tour guide with Vidotour. This job offered him an opportunity to better understand all parts of Vietnam. In 1998, he was promoted to Manager of our Hue office and handled all operational aspects of our business in central Vietnam. In June 2003, he completed the International Executive Development Program (IEDP) at the University of California, Riverside.

Tran Trong Dinh Khoi

Director of Sales

Khoi joined the company in 1996 as an operations executive. In 1998 he became our specialist for Laos and Cambodia. For several years, he has been holding the position of Sales Manager. Khoi was recently appointed as Director of Sales; this promotion is the result of his outstanding performance and great contribution to our success. In his new position, Khoi will be responsible for the overall operation of our Sales Department. From now on, he will be your key contact in Sales.

Hoang Xuan An

Human Resources Manager

An graduated from the Ho Chi Minh City Economics University with a degree in finance. He has more than 8 years of experience in accounting and finance. An joined Vidotour in 1999 and was promoted to the position of Assistant Chief Accountant in 2001. In 2003, after completing a professional course in human resource management, An was appointed as Human Resources Manager where he manages the company’s recruitment, compensation and benefits, training and development, and other administrative affairs.

Vothy Rith Om

Cambodia Country Manager

Based in Phnom Penh, Vothy looks after our Cambodia operations including customer care and product development. He joined the travel industry in early 1998 and teamed up with us in 2000 to set up the Vidotour offices in Cambodia

Dinh Thi Thu Huong

Hanoi office Director

Huong is a graduate of the Foreign Languages Faculty, at Hanoi University and has been with Vidotour since 1993. Besides being our Hanoi office manager, Huong was recently appointed as Branch Office Director.

Kay Chantha

Siem Reap office Manager

Mrs. Kay Chantha used to be a French language teacher before joining Vidotour as Branch Office Manager at our Siem Reap Office in 2002. She is responsible for all operational aspects of the company in Siem Reap area. With her rich working experience and professional background, she has quickly established and maintained strong relationships with all the hotels and other suppliers of the assigned region. Chantha is fluent in both French and English.

Nguyen Bao Chau

Assistant Director of Sales

Chau has been with Vidotour for more than 16 years. Besides assisting our DOS in supervising the Nordic market, Chau is a specialist for our Asia and Australasia markets. From tailor-made packages and programs to brochure itineraries, he is your reliable travel consultant.

Tran Thi Thu Huong

Accounting Manager Hanoi

Huong joined Vidotour in 1991 after graduating from Hanoi Commercial University with a degree in finance and accounting. Huong began her career in the Reservations Department before being promoted to Accounting Manager, a position she has held for 20 years.

Nguyen Khac Le Thi

Product Manager

Thi joined Vidotour in 1992 as a tour guide. In 2009, he transferred to the Operations Department at the head office in Ho Chi Minh City. Starting in 2010, Thi began working in the Product Department and in mid-2011 he was promoted to Product Manager. Hailing from Can Tho, the largest city in the Mekong Delta, Thi studied English at Can Tho University and worked as a high school English teacher before joining the VIDOTOUR team. He has a passion for creating new, innovative, and responsible products and still occasionally goes out in the field as a tour guide.

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